I have a suggestion or feedback
We would love to hear what you think of our products and are always open to how we can improve them. Head to our contact page for details
If I order a pre order item and a stocked item, when will my order be delivered?
Generally we will send the items together when the pre order arrives, unless previously arranged.
What can be done if the product I order is faulty?
All orders are carefully packaged to prevent this, however if your item arrives faulty or damaged, please contact us within 7 days of receiving your item(s) to arrange a replacement or refund. Please note that we are unable to refund on items which have small variations in colour and pattern.
Exchanges + Refunds
We offer full refunds or store credit (minus shipping costs) on any full priced items returned to us within 14 days of receipt.
We are more than happy to exchange items if you change your mind or choose the incorrect size. Please note there is no exchange on sale items
Exchanges can be done when items are returned as purchased (unwashed, unused with tags)
please note: exchange shipping is at the customers expense
When will my order arrive?
We aim to get your orders sent out as soon as possible.National orders take anywhere from 1 - 5 days and international orders (depending on country) generally take 5 - 28 days
My International Order can't be tracked?
We understand that shipping is expensive, so we offer standard and tracked international shipping through Australia Post. Standard is only tracked within Australia, so once it leaves the country it is unable to be tracked. However it does mean its close to delivery.
Do the Floor Cushions come with a liner?
We know how kids products can get a little grubby with food etc so our poufs have a removable liner, keeping all the beans contained and making it easy to wash over and over again.
note: please keep the zipper done up when washing
What is the best way to fill the Floor Cushion so that beans don't 'go everywhere?'
Lots of people tell me they nearly have a nervous break down when filling their poufs, we certainly don't want that, so here is my advice.......use a pipe of some sort, or rolled up piece of card. Put one end into the bag of beans and the other in to the pouf liner, insuring that you have them sealed up around the outside with your hands (liner zipped tightly against the piping) and pour the beans in. Its handy if you have a helper to lift the beans bag up. Slow and steady wins the race, but there won't be a bean party in your lounge room!
Bendigo Pick Up
If you select Bendigo Pick Up in the shipping tab, we will email you once your order is ready for collection. Alternatively we can deliver items if you are near by